1. How would you rate the quality of your customer service experience? *

Very Positive

Somewhat Positive

Neutral

Somewhat Negative

Very Negative

2. How would you rate our speed of service? *

Too fast

Fast enough

Perfect timing

Somewhat slow

Very slow

3. Was the cashier courteous? *

Yes

No

4. Was the cashier informative? *

Yes

No

5. Was the cashier prompt and efficient? *

Yes

No

6. How would you rate the quality of your food? *

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

7. How would you rate the quality of soft serve ice-cream or cinnabon? *

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Not applicable

8. How clean is our restaurant? *

Extremely clean

Very clean

Moderately clean

Slightly clean

Not at all clean

9. How would you rate your overall experience? *

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

10. Were you greeted? *

Yes

No

11. Were you told "have a nice day or come back and see us"? *

Yes

No

12. Did our management staff introduce themselves to you? *

Yes

No

13. Would you come back to our restaurant? *

Yes

No

Name

First Name

Last Name

Phone

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